As you are aware, my wife and I initiated an extensive re-landscaping of our property in Granite Bay with a rigorous 12-month search for a professional service capable of designing and delivering “WOW”!
Over the year, we interviewed many of your competitors, inspected their completed projects, and assessed their proposals. Must say, several were good, and at least one merited “very good”. However, after much research (including reading your many articles in “House 2 Home” monthly magazine), conversation and soul-searching, the direction became clear. Executive Care Landscaping (ECL) appeared to offer not only what we sought, but would deliver such with professionalism, knowledge, experience, and customer care. Therefore, instead of taking the quickest/cheapest path, your guidance regarding step-by-step tree removal allowed us an opportunity to optimize existing foliage while creating the new “image”. Also, the deep-trenching of a French Drain rather than traditional draining to street, should provide water to the existing redwoods and do so in an environmentally-friendly way. Hence, while not among the least expensive proposed solutions, your package represented good value.
The endeavor was not without surprises (an initial drawing reflecting more “vision” than an engineered drawing), missteps (Home Owner Association approval and “Call Before You Dig” coordination), and other unforeseen challenges. However, you and your hard-working team responded in a manner that reflected confidence, competence, and a genuine desire to “make us (the customer) happy”. Additionally, while your pride in artistry was always present, there was never a time that we could not make suggestions, invoke discussion, and gain a successful outcome. [Truly appreciate the rapport built with my wife — allowing her input, including plant selection, and final decision-making!] Seeing you personally wrestle boulders into exactly the right position and reviewing task-details with your foreman and his team, truly reinforced our decision to use ECL.
In addition to commending you and team for your collective work ethic and commitment to the customer, such praise must be extended to the enlisted expert, and equally professional independent contractors. Under your able orchestration, this cross-company team went above-and-beyond.
When the project was successfully completed, and consistent with your honest and straight-forward business approach, you presented us with a credit to reflect proper accounting for services and materials delivered. Oh, and you may recall my original desire to create “WOW!”, well in addition to the many, many neighbors stopping by to express their “rave” reviews, one neighbor provided the ultimate compliment – “When I now drive up the street, and I see your corner, all I can say is ‘WOW’”!
Thanks for the good job done,
Don and Liz Hurst
June 19, 2014 To: Arthur Navarrette, c/o Executive Care Inc. From: Kathy & Ray Giles/Roseville, CA. We absolutely love our back yard! You turned our dated, overgrown, and unattractive back yard that we never used into a beautiful outdoor space that we will enjoy for years to come. We were actually thinking of selling our house because we were unhappy with our back yard and we were not using it to its full advantage. You incorporated our vision with your design talents and experience and created an outdoor living space that is a wonderful extension of our home. Your foreman, Adam, and his crew were exceptional. They were very professional, skilled, dedicated, and experienced. They were also patient and explained many things to us during the construction, irrigation and planting phases. Any concern we had about anything was promptly handled. Our patio and cover, fountain, walkways, retaining walls, planting areas, and grass area all turned out perfectly. We feel that our yard remodel has added to the value of our home, is now water efficient and serene to look at, as well as adding to the quality of our lives. There isn’t a thing we would change – except maybe our FRONT yard at some time in the future! Many thanks, Kathy & Ray Giles Roseville, CA
Read two articles written By Arthur Navarette here: Story One, Story Two We value your feedback! Scroll down to read comments from some of our many happy clients. Arthur, Just wanted to let you know how much I am enjoying the garden stairs and raised beds you built in my back yard. The slope is steep but your planning and the professional work of your crew make it not only easy but safe to go up and down the slope now. I am enjoying using the raised beds at the bottom of the hill. They are the right height and width for easy gardening. Thanks for walking me through each step of the project. Your questions and planning ensured that the end product would be something that I would enjoy for years to come. Louise S.
My wife Jan and I have been wanting to have our backyard done for many years. We thought about doing it ourselves, but we kept seeing the work that Aurthur’s team at Executive Care all around our neighborhood. We have watched them work and were impressed with the quality of work and the results. We asked for ideas and a bid. I became even more impressed when Arthur discussed different styles – in our case a Mediterranean blend with an Asian influence. He created a masterpiece that centered around our new fountain. The new lights add the perfect atmosphere at night, The new lawn is already growing in nicely. The new rod iron fence opened our view up so we can now see for miles! Each plant was given loving care while he added the new sprinklers and drip system. Each space is perfectly filled with either large granite rocks, bark and plant – architectural perfection. We just had a large party and everyone raved at the backyard. They all waited in twilight for the lights to come on. It was fun! Made the party a hit! Lastly there is the book. He created a book that contains pictures of each of our plants and all the details we need to know – watering, size they are expected to grow, frost warning tables. Now that that is a complete job! We highly recommend Executive Care for any job – large or small. They are professional, timely, cost efficient, and real good people to boot! Jeff and Jan
Oh my gosh! I walked up my steps and turned around and could not believe my eyes!!! You put plants in that ugly ditch—incredible!! It is so pretty! I love it! Thank you so much! And I see what you mean about the tree. It is perfect, as you said it would be! Sandi
Every morning that I get up and come to the kitchen I see my gorgeous backyard. I can view all day from the living room as well. Your plant genius is what makes the back yard look so beautiful. You pick the perfect plants and colors. I can finally use the barbeque and eat on the patio. I can sit out there at night and keep the moon company-what a treat! The terrible drainage problems are solved and the yard does not get flooded any more- a relief. Your workers knew just what to do to fix the problems and they worked hard and efficiently. Their work is excellent. The way they laid the stone contributes to the beauty of the patio. I cannot thank you and your crew enough. I LOVE my backyard! Sincerely, Mrs. E.B.
Dear Arthur, Thank you for the complete renovation of our landscaping. You have corrected years of problems and given us a lovely yard to enjoy. It has been a pleasure getting to know you. May God bless you, your family and your crews as you use your gifts to bring beauty, harmony and your love of Creation to those that you serve. Your new friends (two of many I’m sure), David and Kathi
Dearest Arthur, Thank you so much for our gorgeous and one of a kind backyard. We appreciate all you have done for us. It has been great working with you. We are really going to miss your happy face and kindness. Hope we can stay in touch! Friends Always – Bobbie and Janice
Executive Care Landscape not only met but also exceeded my expectations. The job was completed meticulously; and once installation began, the focus was on putting the design in place for my enjoyment. The crew started as agreed and showed up every day until the job was finished making my satisfaction their prime focus. (This was not the experience I had with a different landscape design firm used to refresh my front yard. A small job dragged on for months with less than a positive result. Once the job was awarded, there was no communication and minimal client support. It was too bad I did not find Arthur Navarette of Executive Care Landscape prior to the start of that project.) My backyard design plan was beautifully creative as well as functional. Arthur listened to my requirements and incorporated my likes and avoided my dislikes. My suggestions were thoughtfully entertained and analyzed; and I was given a reasonable explanation of what would and would not work relative to space and other environmental conditions. There was no hard sale and I was part of the process from conception to completion. In the end, I had no unpleasant surprises only the very best outcome– a picturesque and functional backyard that I am proud to enjoy with family and friends for years to come. If you select Executive Care Landscape for your yard design and installation, I know firsthand you will be more than pleased with your decision. S. Cancilla
Arthur has been a pleasure to work with, always maintaining composure and having great patience despite our cross-examination of him at each step of the major landscaping project in our front yard. We chose Arthur because we couldn’t envision what was needed in order to replace our high-maintenance (and thus, highly neglected) landscaping with something easier to maintain and beautiful enough to want to do so. Arthur immediately envisioned what could be done, and translated his vision into reality. Since my husband and I lack Arthur’s artistic and visionary abilities (we’re the “analytical types”), it was not an easy task for Arthur to share his vision with us, and I’m sure we gave him much grief throughout the project. Having worked with low-bid contractors at a previous government job, it was difficult to give Arthur the complete trust he so deserves; but he certainly earned our trust and complete confidence as his drawing turned into rocks, trees, and plants. A co-worker asked if the landscaping turned out as I expected, and I replied “No!”; her smile turned to a concerned sympathetic look until I said “It’s gorgeous! It’s much better than we anticipated!” Arthur and his hard-working crew are first-class in all respects, and the final product of our landscaping project was worth every penny. Arturo, Adam, Lineer and Fernando, thank you for transforming our yard from looking like a rental with bad tenants to looking like a beautiful garden in a gated community. Strangers passing by stop and stare at the beauty, and neighbors are talking to us! Thank you so much for arranging God’s beautiful creation into a lovely design that we can enjoy every day. Richard and Andrea Oren
Arthur and his team definitely put the WOW effect in our new landscape. During the conceptual design phase, Arthur expertly guided us in developing a landscape theme that fit our vision and budget. Throughout the project, Arthur was always cheerful and professional; communicating with us daily as our vision was materializing. There are several landscape companies to choose from, and we couldn’t be happier with our decision in selecting Arthur. His professionalism, honesty and integrity are just some of the attributes that separate him from the competition. Arthur and his team delivered a landscape that far exceeded our expectations. Also when the men left each day it looked like nobody was there, it was always clean. Terry and Diane Richardson – Granite Bay, CA
Arthur, First, thank you so much for all the hard work you have done to make our backyard so beautiful. It has been such a joy for us to come home everyday and see a little more of our dream for our home come to life. We are blessed to have someone as talented as you and your team working on our home. Thank you! Ed & Nicola
Arthur, We called you in for significant front and backyard landscaping for our home that needed to be completed in a very tight time frame–in time for our daughter’s graduation weekend activities. And we must say, you delivered: on time and on budget! You (and your work crew) were skillful, knowledgeable, reliable, and thoughtful. We greatly appreciate your work ethic and your passion for plants. We will highly recommend your services to anyone in need of landscaping. Keith & Cecile
Arthur, We are so pleased with how the back yard turned out. It exceeded our expectations and we now look forward to enjoying our yard. Your knowledge of plants and trees is very impressive not to mention your artistic perspective. You corrected our irrigation and lighting issues as well and it has made all the difference. It is so nice to go into our yard and enjoy the peaceful beauty. You and your staff are so easy to work with. You listened to our dream for the yard and made it happen. We look forward to future projects with you. God Bless you. Bob and Janie Taylor
Arthur, I have been meaning to email you to let you know how much we are enjoying our yard finally, now that the rain has stopped. We have been having friends over for bbq’s and showing off the yard. We get so many compliments and great feed back on how beautiful it looks. The weeping cherry is a HIT. Everyone is so amazed by it. THANK YOU for talking me into it, I’m so pleased to look at it everyday. YOU’RE THE BEST, and our yard shows it. Sincerely, Kathy OBrien
Just a quick note to say thank you again for all the work you and your crew did on our landscape job. You were a pleasure to work with and we really do love the look. Even my (skeptical) husband feels this was probably the best thing we’ve done to date to enhance the look and value of the house. (No dah!) Next I think we will have to tackle the lawn to ensure it doesn’t detract from the look. Needless to say, we will recommend you to all our friends or anyone lookingfor a wonderful landscaper. Many thanks again!! “Sis”
My wife and I have been doing business with Arthur for more than five years. He has provided landscaping at two properties for us and has always delivered more than he promised. His concern is very personal, which is evident as he comes back frequently to make sure everything is growing and maturing as its supposed to. He has spent many hours taking the time to teach us how to take care of our landscape. Arthur has contracted my services as a photographer many times and doing business with him has always been a pleasure. Travis Manhart Owner, Manhart Photography
Arthur, We have known each other for over ten years, and during that time you have performed both yard maintenance and installation for me at two different homes. I have always been impressed by your integrity, forthrightness, and strong work ethic. Your honesty and timeliness are greatly appreciated. The work you and your crews have performed for me has always been top notch. Thanks again, Sonja Sorbo
Arthur, Just came inside after a stroll through my beautiful gardens and thought of you. It is wonderful to have it all finished and looking so inviting. I do thank you, Arthur, for the interest you took, listening to my ideas then working together for the final outcome. So many neighbors have complimented me on the new landscaping. I remind them it took the artist (YOU) to “dream the dream”. Another plus is that my neighbor liked it so much that she had you do hers. Now we really look spiffy!!! Thanks again. You did a great job with a most pleasant work crew but most of all I feel I have made a new friend and that is always a big plus. Do stay in touch. Best to You Kathleen Roach